In this help article, we will address a common issue encountered with cookie managers, such as Cookiebot, when using Salespanel tracking.
Some cookie managers may remove unrecognized cookies, including the Salespanel pixel, even if it is listed as a necessary cookie but with an incorrect cookie name.
This removal prevents Salespanel from gathering visitor data and optimizing the sales process. To avoid this problem, we'll provide a suggested solution that can be applied to other cookie managers as well.
Understanding the Problem:
Cookie managers, like Cookiebot, are designed to help websites comply with data privacy regulations, such as GDPR and CCPA. These tools give users control over the cookies that are stored on their devices by providing them with options to select which cookies they want to allow.
However, some cookie managers may remove unrecognized cookies, even if they are listed as necessary. If you have listed Salespanel as a necessary cookie but have not provided the correct cookie name, the cookie manager may still remove the Salespanel pixel when a visitor selects the "only necessary" button. This removal will prevent Salespanel from tracking visitor data and functioning correctly.
To avoid this issue, it's crucial to provide the correct cookie name for Salespanel when configuring the settings in your cookie manager. Here are the steps to ensure proper configuration:
Step 1: Identify the Correct Salespanel Cookie Name: It’s: track_uid
Step 2: Configure the Cookie Manager
- Log in to your cookie manager account (e.g., Cookiebot).
- Navigate to the section where you manage your website's cookies.
- Locate the necessary cookies category and add Salespanel as a necessary cookie.
- Enter the correct Salespanel cookie name ‘track_uid’ that you identified in Step 1.
- Save your changes to update the cookie settings.
This configuration should ensure that the Salespanel pixel is recognized as a necessary cookie and is not removed by the cookie manager when a visitor selects the "only necessary" button.
Applying the Solution to Other Cookie Managers:
The suggested solution can be applied to other cookie managers by following similar steps. The key takeaway is to always ensure that you provide the correct Salespanel cookie name when configuring your website's cookie settings within the chosen cookie manager.
By providing the correct Salespanel cookie name when configuring your cookie manager, you can prevent the tracking pixel from being removed and ensure that your Salespanel integration continues to function as intended. This will enable you to gather visitor data and optimize your sales process effectively.