At Salespanel, we strive to provide excellent service and support to all our customers. However, in cases where invoices remain unpaid, it may be necessary to place an account in suspension. This article explains what account suspension means, why it happens, and how you can resolve it.
What is Account Suspension?
Account suspension is a temporary state that limits access to our services when invoices remain unpaid. It's an automatic process designed to manage accounts efficiently while maintaining service quality. Here's what happens when your account is suspended:
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Limited Dashboard Access: You will still have essential access to your Salespanel account dashboard, but some functionalities will be restricted.
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Stoppage of Data Collection: The collection of data from websites and API endpoints will cease.
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Halting Real-Time Data Sync: There will be no real-time data synchronization to your designated data destinations.
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Data Preservation: Your historical data will not be lost during the suspension period. We only pause new data collection until the dues are cleared.
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Extended Suspension Consequences: If your Salespanel account remains suspended for more than a month, you will receive a notification, and your data may be removed from our servers.
This measure helps us ensure that our services are used responsibly and that all customers receive consistent and quality service. Please address any unpaid invoices promptly to restore full access to your services.
Why Was My Account Suspended?
Your account may be suspended due to one or more of the following reasons:
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Unpaid Invoices: If payment for your monthly or annual subscription has not been received by the due date.
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Payment Declined: If we attempted to process payment and it was declined by your bank or credit card provider.
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Expired Payment Information: If your saved payment method has expired and no update was made before the billing cycle.
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Inactive Subscription: If your account doesn't have any technically active subscription, perhaps because you utilized an extended paid trial, purchased temporary non-recurring access to services, and did not continue with a subscription or move to an active billing cycle.
How Do I Know My Account is Suspended?
You will receive an email notification informing you of any issues with your payment that might lead to suspension. Should suspension occur, you will be notified immediately via email, and you will encounter limited functionality when attempting to access our services.
How Can I Reactivate My Account?
To reactivate your account, please follow these steps:
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Log In to Your Account: Visit our website and log into your dashboard.
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Review Outstanding Invoices: Navigate to the billing section to view any outstanding invoices.
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Update Payment Information: If your payment method has expired or is invalid, update it with current information.
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Make a Payment: Pay any outstanding invoices. You can do this manually or update your payment information for automatic processing.
Once payment is confirmed, your account will be reactivated automatically. If you experience any delays or issues, please contact our support team.
Preventing Future Suspensions
To avoid future suspensions, consider the following tips:
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Update Payment Methods: Regularly check and update your payment information.
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Set Up Payment Reminders: Enable notifications for upcoming payments due.
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Contact Support Early: If you anticipate payment issues, contact our support team immediately. We're here to help with flexible solutions.
Need Help?
If you have any questions or require assistance with your account, please reach out to us.